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Privacy Policy

Last updated: July 2026 · POPIA Compliant

1. Who We Are

Noodle Boyz is operated by BIGSAM TECH, Johannesburg, South Africa. We are responsible for the personal information you share with us when shopping on noodleboyz.co.za or ordering via WhatsApp.

2. What Information We Collect

  • Order information: Name, phone number, email, delivery address — required to fulfil your order.
  • Payment information: Handled by PayFast/Yoco. We do not store card numbers.
  • WhatsApp messages: Order discussions via WhatsApp are retained for order tracking purposes.
  • Website analytics: We use Google Analytics and Google Tag Manager to understand how the site is used. No personally identifiable information is shared.
  • Meta Pixel: Used to measure Facebook/Instagram ad performance. You can opt out via your Facebook ad settings.

3. How We Use Your Information

  • To process and deliver your order.
  • To send order confirmation and delivery updates via WhatsApp or email.
  • To handle returns, complaints, or customer queries.
  • To improve our website and services (analytics only — aggregated, not personal).
  • We do NOT sell your information to third parties.

4. Data Retention

Order records are retained for 5 years for accounting and legal compliance purposes. You may request deletion of your data (excluding legally required records) at any time by contacting us.

5. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Know what personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to legal retention requirements).
  • Object to processing of your data for marketing purposes.

To exercise these rights, contact us on 068 610 6194.

6. Cookies

Our website uses cookies for analytics (Google Analytics) and retargeting (Meta Pixel). By using our website, you consent to the use of these cookies. You can disable cookies in your browser settings.

7. Security

Our website is secured with SSL/TLS encryption. Payment processing is handled by certified payment providers (PayFast and Yoco) who maintain their own PCI-DSS compliance. We store only the minimum necessary order information.

8. Contact

Privacy queries: info@noodleboyz.co.za
WhatsApp: 068 610 6194