Refund & Returns Policy

When You Qualify for a Refund or Replacement

• Wrong items delivered — you received a different product from what you ordered.
• Damaged goods — products arrived visibly damaged, crushed, or broken.
• Short delivery — you received fewer packs/boxes than ordered.
• Expired products — products were delivered past their expiry date.

How to Claim

1. WhatsApp 068 610 6194 within 24 hours of receiving your order.
2. Send your order number and clear photos of the issue (damaged packaging, wrong product, etc.).
3. We will assess your claim and respond within 1 business day.
4. Approved claims will be resolved within 3–5 business days via replacement or refund.

Refund Methods

• Replacement — we resend the correct/undamaged product at no charge (preferred).
• Store credit — credit towards your next order.
• EFT refund — bank transfer to your account within 5–7 business days.
• Card/PayFast refunds are processed back to the original payment method within 7–10 business days.

What We Cannot Refund

• Change of mind after delivery.
• Products that have been opened and consumed (unless they were faulty).
• Claims reported more than 24 hours after delivery.
• Damage caused by incorrect storage after delivery.

Your Consumer Rights

Your rights are protected by the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act (ECT Act). This policy does not limit your statutory rights.

Contact Us

WhatsApp: 068 610 6194
Email: info@noodleboyz.co.za
Response time: Same day (Mon–Sat, 8am–7pm SAST)